FAQs

Apply Online

Before you apply, use our interactive guide to work out which service you need.

Once you have created your online account, you will be able to log in to upload documents, contact us and make payments.

Apply online for the Fast Track service.

First, we will look at your documents to make sure that we have everything we need. We will then let you know that it is time pay for the service. Check our requirements carefully and upload the correct documents to avoid delays.

There is no limit to the number of qualifications you can upload but there are some which we cannot assess. These include qualifications which were awarded following very short periods of training, for example first aid certificates.

To avoid delays, we recommend uploading only your most important and relevant qualifications.

Remember, for the Visas and Nationality service, we will only look at Higher Education (university) qualifications.

Due to COVID restrictions, both in the UK and internationally, please allow longer for deliveries. Documents are only issued in paper format.

For service updates from Royal Mail please see https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update or for international deliveries please see https://personal.help.royalmail.com/app/answers/detail/a_id/5317

We will send your paper statements by post, via the delivery method chosen at the application stage.

Please consider the delivery method you select, to allow suitable time for delivery. For international deliveries, they will be subject to customs inspections. Airmail (international) and First class post (UK) are not tracked services.

Courier deliveries are available for express international deliveries.

A final certificate is usually a decorative document awarded by an institution or awarding body and presented to you, sometimes at a graduation ceremony, following the completion of your course.

A transcript or mark sheet shows the subjects/modules studied and the marks/grades achieved.

A Medium of Instruction (MOI) letter confirms the language of instruction used throughout your degree programme.

We cannot accept a reference to the language of instruction on your transcripts or final certificate. The confirmation of the language of instruction must be on a separate document from your final certificate and transcripts.

Medium of Instruction letters typically look like this example.

We understand that obtaining confirmation of the medium of instruction may be more difficult during Covid-19 with lockdowns in different areas. If you are unable to obtain a letter from your institution, confirmation can be sent via email from the university which conferred your award, or the affiliate colleges of the university at which you studied

We may be able to consider confirmation from either:

  • Head of Faculty
  • Dean
  • Administration team

If you cannot obtain a Medium of Instruction letter from your institution and would like to instruct the institution to contact us directly, please send us a message via ‘Messages’ to request our contact details. 

If you choose to use our Translation Waiver service, we work with your qualification documents in their original language. This means that you do not need to upload certified translations.

We do not provide you with translations of your documents as part of this service.

At the moment, the Translation Waiver service is available for these languages:

Arabic , Bulgarian , Catalan , Chinese , French , German , Italian , Japanese , Polish , Portuguese , Romanian , Russian , Spanish

The Translation Waiver service is only available for the Statement of Comparability service and the Industry Skills Statement for Academically Qualified Persons.

The Translation Waiver service costs £40.00 + VAT* in addition to the standard price of the service and postage.

*VAT if applicable.

Certified translations of qualification documents are completed, signed and stamped by a professional, qualified translator.

If your documents are not in English and you cannot or do not wish to use our Translation Waiver service, you will need to upload certified translations.

For affordable, high-quality certified translations suitable for applications on this website, we recommend dialexy.com.

If your surname has changed through marriage, it is not necessary to upload your marriage certificate. If your name has changed for any reason other than marriage, you should upload proof of your name change, for example, a deed poll certificate.

You can get in touch with us directly via the ‘Messages’ section within your online account.

If you have applied for a Fast Track service, we will respond within one working day. If not, during busy periods it may take us up to five working days to respond.

For information on how we compare qualifications, please read our methodology and evaluation criteria.

If you have any queries or concerns about the outcome of your assessment, please see our application procedures for further information.